Refund policy

Changing your mind

You can cancel your order for any reason within 14 days of the day after it is delivered. This is your right under the Consumer Contracts Regulations 2013, and you don’t need to explain.

To cancel, write to us through the contact page with your order number. We’ll reply with the address to send the piece back to. You then have 14 days from the day you told us to send it.

Please return the piece with its original packaging where you still have it. You can handle it as you would in a shop, to see what it is like. If it has been used beyond that, we may reduce the refund to reflect the loss in value, and we’ll tell you why.

Who pays for the return

If you change your mind, the cost of sending the piece back is yours. We recommend a tracked service, because the parcel is your responsibility until it reaches us.

If the piece arrives damaged, faulty or is not what you ordered, we pay for the return, or we replace it without asking you to send it back, whichever suits you.

Your refund

We refund the price of the piece and the original standard delivery charge within 14 days of receiving it back, or of receiving proof that you have sent it, whichever comes first. The refund goes to the payment method you used.

Faulty pieces

Nothing on this page takes away your rights under the Consumer Rights Act 2015. If a piece is faulty, you can reject it for a full refund within 30 days of delivery. After that, we’ll repair or replace it, and if that doesn’t work, refund you.

Contact

micio is a trading name of DUQUE LTD, registered in England and Wales, company number 13122478. Registered office: International House, 12 Constance Street, London E16 2DQ.